Privacy Policy

We use your personal information to provide services to you and to communicate with you:

• We show your first and last name in Dexero FD when you log in and to identify you to other users of Dexero FD.
• We use your email address as your username when you log in. We also use your email address to send notification emails from Dexero FD, including announcements about new product features.
• We use your organization name throughout Dexero FD so that you and your customers know which organization you are interacting with.
• We use your password solely to verify access to your account. We do not store your actual password, just an undecipherable representation (encrypted hash).
• We use your IP address to personalize Dexero FD based on where you are located and to help prevent fraud or abuse of our service.

We use personal information for auditing, research and analysis to operate and improve Dexero FD. We may use certain other information collected from you to help diagnose technical problems, administer Dexero FD, and improve the quality and types of services delivered. We will not disclose personal information to third parties for purposes materially different from the purposes for which we originally collected it without your subsequent consent.

We use cookies to assist in delivering the services and to provide a positive and personalized user experience. Our cookies are used to identify unique visitors to Dexero FD and to provide you with easy access to the services when you log in. If you have your browser set to reject cookies, you will not be able to log into Dexero FD. Dexero FD use a cookie to store a session identifier to monitor session counts for a form. For detailed information about the use of cookies on our Website and how to manage your cookie settings, please read and review our Cookie Policy.

Reasons We Share Personal Data

Personal information we gather is for internal use only and we will not authorize the release of this information to anyone outside Dexero FD, except as clearly described below.

We may release the information we collect to authorized third parties so they can perform functions on our behalf and on behalf of you, our customer. These third parties have agreed to use at least the same level of privacy protections described in this Privacy Policy and are permitted to use the information only for the purpose of performing these functions.

Should you breach our Terms of Service, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligations, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Specifically, we may release the information we collect to third parties when we believe it is appropriate to comply with the law, to enforce our legal rights, to protect the rights and safety of others, or to assist with industry efforts to control fraud, spam or other undesirable conduct.

How to Access & Control Your Personal Data

You can easily access or modify your personal information in Dexero FD at any time:

• You can access and modify your personal information by logging into Dexero FD using your email address and password
• If you have forgotten your password, you can reset your password by going to Forgot password.

When you change your personal information, we make every effort to update this information in all of our systems. However, some historical data, like previous support requests you submitted, may reflect the information provided at the time the information was initially recorded. This historical data will not affect your future use of Dexero FD or new communications with us.

You can easily opt out or remove your personal information from Dexero FD at any time:

• You can opt out of receiving marketing emails from Dexero FD by clicking the “unsubscribe from this list” link included in every email. This will opt you out of receiving any notifications not specifically related to your account, so you will only learn about new features, changes to our terms, etc. by logging in to Dexero FD.
• You can also permanently delete your user account by going to you account and clicking the “Delete Account” button. This will delete both your user account and all organizations for which you are the sole organization owner.

Opting out of receiving marketing emails will not affect your ability to use Dexero FD. Conversely, deleting your account will not affect your ability to receive marketing emails and become aware of future product features you may be interested in.

When you delete your account, we make every effort to remove your personal information from all of our systems. However, some historical data, like previous support requests you submitted, will be retained for customer support purposes. After deleting your account, your organization, forms and entries will no longer be accessible or recoverable, and you will no longer receive notifications from Dexero FD about your account.

Authorized organization users can export all entry data and uploaded files from Dexero FD at any time for any reason. Our export system allows the extraction of data in CSV and XML format as well as uploaded files

Data Collected by You

While Dexero FD only collects the personal information necessary to provide form building services, you may collect a wide variety of information from your customers using the forms you create with our service.

We have no direct relationship with your customers, so you are responsible for making sure you have obtained the appropriate permission for us to collect and process information about these individuals. We may share information you collect via Dexero FD for the same reasons we share personal data, such as with third parties to provide services on your behalf or with legal authorities when obligated to assist in criminal investigations.

If one of our users has collected your information using a Dexero FD, please contact the form owner directly to assist with obtaining, correcting, or removing this information. If you feel the form has collected information about you in a way that violates our Terms of Service, please report the abusive form.

Third-Party Websites

Dexero FD includes links to other websites whose privacy practices may be different from ours. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Authorized Third Parties

We use third parties to assist us in processing your personal information, and we require these third parties to comply with our Privacy Policy and any other appropriate confidentiality and security measures.

Hosting

Secure hosting of Dexero FD is essential to both of us and our customers. That is why we host located in Canada data centers.

Identity Providers

Dexero FD uses two third-party user identity providers to provide an alternate means of signing up or logging into your account. When you sign up using these providers, you authorize us to obtain your name, email address to set up your account. When you log in using these providers, you are simply verifying your identity, not sharing information or granting permissions. We do not share information with these providers, except the knowledge that you are using them to authenticate with our services. Sign up and log in via these third-party identity providers is optional and opt-in only.

Google

Google is an optional identity provider that may be used to sign up or log into your account. We do not share your personal information with Google or grant them access to your account.

Microsoft

Microsoft is an optional identity provider that may be used to sign up or log into your account. We do not share your personal information with Microsoft or grant them access to your account.

Payment Processing

Dexero FD use payment processors for secure PCI-compliant handling of credit card information for your payment forms.

Paysafe

Paysafe connects merchants and consumers around the world through seamless payment processing, digital wallet, and online cash solutions. You can learn more about how Paysafe protects your personal information in the Privacy Notice.

Email Providers

Dexero FD sends millions of emails each month, both to our customers and to your customers when they fill out your forms.

SendGrid

Dexero FD uses SendGrid to send transactional emails from Dexero FD to you and your customers on your behalf. These emails are specific to your organization, your forms, and your entries. Dexero FD only uses the information we share with them to send these emails. SendGrid is a Intuit product and adheres to the Twilio Privacy Notice.

Integrations

Dexero FD supports integrations by plugins whith other cloud services .Dexero FD will only share information with these providers when you authorize them by securely connecting your organization to their services.

Security

Notice of Breach of Security

If a security breach causes an unauthorized intrusion into our system that materially affects you or your organization’s information, then we will notify you as soon as possible and later report the action we took in response.

Safeguarding Your Information

We take reasonable and appropriate measures to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information. We rely on Microsoft Azure to safeguard the physical and technical security of your information, and we have documented and enforced organizational controls to limit access to, and to protect your information and the information you collect via your forms. You can learn more about our commitment to the security of your personal information.

Dexero FD accounts require an email address and password to log in. You must keep your email address and password secure, and never disclose it to a third party. If you feel like the security of your account has been compromised, you must inform us immediately so we can take protective measures to safeguard your information.

Compliance

We Operate in Canada

Our servers and offices are located in Canada, so your information may be transferred, stored, or processed in Canada. While the data protection, privacy, and other laws of Canada might not be as comprehensive as those in your country, we take many steps to protect your privacy, including offering a data processing addendum. By using Dexero FD, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in Canada and to those third parties with whom we share it as described in this policy.

As stated in this privacy policy and our Terms of Service, Dexero FD collects minimal amounts of personal information, uses this information solely to provide form building services, does not sell your personal information, and allows you to update or remove this information at any time.

If you have a privacy or data use concern related to Dexero FD, please email us at privacy@dexero.com so we can promptly address the issue.

Accuracy and Retention of Data

We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for logging into your account and updating this information, as this is the only way we can verify your identity given the limited amount of personal information we collect.

We will retain your information for as long as your account is active or as long as your information is necessary to provide you with our services. We may also retain and use your information to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements.

Organization information you delete during your use of Dexero FD, such as entries, may be retained in secure backups. However, if you delete your organization, all of the organization’s forms and entries will be permanently deleted and will not be recoverable.

Policy

Scope

This Privacy Policy applies to websites and services provided by Dexero (“Dexero FD”, “us” “we” or “our”). This Privacy Policy addresses information we have collected, or will collect, about or from you, according to our Terms of Service, via websites located at *.dexerofd.com (“service”, “services”). This Privacy Policy applies to visitors to Dexero FD who are not yet customers and those who become customers, whether you upload information to Dexero FD, download it, or are simply browsing around.

Changes

We may change this Privacy Policy at any time and from time to time. The most recent version of the Privacy Policy is reflected by the modification date located at the bottom. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on Dexero FD.

Questions & Concerns

If you have a question or complaint about this Privacy Statement or our information collection practices, please contact us at privacy@dexero.com or write to us at the address listed below. We will investigate the matter and are committed to resolving any privacy concerns that you may have.

Dexero
825, Lebourgneuf blvd. Office 108
Québec (Québec), G2J 0B9
418-780-0511
privacy@dexero.com

Modified on September 21, 2023